Our mission at Deft Academy is to provide you with the most current, comprehensive, and impartial information, advice, and support through a customer-centric service designed to meet the needs of all our clients.
About Our Information, Advice, and Guidance (IAG) Service:
Our IAG service is designed to empower you to make informed decisions about your future options. This statement briefly outlines the facilities and services available. For more detailed information, please refer to our Student Services and Support section.
Our Clients:
- Current students of Deft Academy
- Prospective students
- Students from affiliated institutions
- Employers
Our Staff:
Our dedicated staff members possess the necessary professional qualifications and undergo continuous training to ensure their skills and knowledge remain up to date.
Our Services:
We provide:
- Anonymous, impartial, and objective information and guidance on learning opportunities, qualifications, and career advancement.
- Comprehensive details on all programs and opportunities.
- Support throughout your studies to aid in learning and personal development.
- Advice, resources, and assistance for students with disabilities or special requirements to facilitate their studies.
- Phone and online informational and advisory services.
- Referral to other organizations if we are unable to provide the information or guidance you need.
What You Can Expect from Us:
- Courteous and compassionate service.
- High standards of professionalism.
- Prompt response to your calls, emails, and personal appointments.
- Fair and equitable treatment.
- Tailored services to meet your needs.
- Response to written correspondence within five business days and to phone inquiries within two working days.
- Acknowledgment or response to emails within two working days.
What We Expect from You:
- Provide relevant information to assist us in addressing your inquiries effectively.
- Contact us promptly with any questions or concerns about your education.
- Be punctual for scheduled appointments with college personnel.
- Notify us if you need to reschedule or cancel an appointment.
- Maintain honesty regarding your goals.
- Show respect to faculty, staff, and fellow students.
Confidentiality:
We maintain records of your information and conversations to provide the best service possible. Access to this information is restricted to authorized staff members for work-related purposes only, in compliance with the Data Protection Act of 2018.